Return Policy
We are confident you'll love your Object & Dawn items. We stand behind our quality and careful craftsmanship. Our team inspects each item three times prior to shipment, and photographs each order prior to packing for record keeping.
In most cases, we can help you alleviate an issue via adjustment or replacement of an item. For this reason we require all requests for return be emailed to: clients(at)objectanddawn.com.
We review each case and help determine the best course of action.
Sizing:
If your item does not fit, email us at clients(at)objectanddawn.com. We will respond within 48 hours. In many cases we can guide you through adjustments as most of our designs can adjust one size up and one size down. If an item still does not fit, we will arrange for replacement of the piece or possibly send components (straps, belts, etc.) that will enable a perfect fit. We will determine this after reviewing your information and communicating with you.
Damage:
If the shipping package appears damaged on arrival, we ask you to send us photos and/or videos of the packaging before you open it. This allows us to contact the courier and file a complaint.
If the item appears damaged once you open the item with no exterior package damage, we ask for photos and videos of the item. Send these along with your purchase confirmation email to clients(at)objectanddawn.com and we will respond within 48 hours.
Any inquires must be made within 14 days of delivery date.
All items marked Final Sale or Sample Sale are not eligible for returns or exchanges.
When a return is offered, customers are responsible for return shipping costs.
All items must be in new condition, unworn and clean to be accepted.
Items accepted in condition originally received will be charged a 10% restocking fee.
Hair, makeup, perfume all will be considered soiling of the item. Items found to be damaged, soiled or missing components due to customer use will be charged a restocking fee up to 50%.